Advanced Procedures - Introduction
Now that you know the basics of MGC Manager Operation, we’ll cover how to identify and correct some common videoconference problems. Troubleshooting problems with confidence is an excellent way to provide exceptional customer service.
In this lesson you will learn to:
1. Define a videoconference error
2. Identify active videoconference errors
3. Determine possible causes for videoconference errors
4. Provide solutions for videoconference errors