Boulders Climbing Gym Change Management Project

Boulders

Analysis

This analysis was part of a project designed to improve performance at Boulders Climbing Gym in Madison, WI. The project was coordinated though a series of interviews with the staff and management of the gym. Customer reaction cards and employee surveys were a result of the analysis, which helped improve training and customer service. For this project, I was responsible for coordinating interviews with Boulders Climbing Gym staff, and for analyzing upcoming training evaluation materials.

Click here to see a PDF of the analysis.

Design

This design was part of a consulting project designed to improve performance at Boulders Climbing Gym in Madison, WI. The design focused on training new managers how to effectively conduct safety tests and how to gather reservation information from customers. After collaborating with Boulders Climbing Gym management, I was responsible for designing the course content, instructional objectives and goals, the practice activities, and the evaluation materials.

Click here to see a PDF of the design.

Development

This development was part of a consulting project designed to improve performance at Boulders Climbing Gym in Madison, WI. The development focused on instructor and student materials for training new managers about how to conduct safety certification tests at the climbing gym. For this task, I was responsible for creating all instructor and student materials.

Click on here to see a PDF of the development of instructor materials. Click here to see a PDF of the development of the student materials.

Evaluation

This was a consulting project designed to improve performance at Boulders Climbing Gym in Madison, WI. The design focused on training new managers how to gather reservation information from customers. After collaborating with Boulders Climbing Gym management, I was responsible for designing the evaluation materials and analyzing the evaluation data.

Click here to see a PDF of the design.

– All content and images used with permission –

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